Central

Customer Service Quality Manager

Remote   |   Full Time

What's Ditto?

 Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions.

Finshots is one of the leading financial newsletters with over 350K subscribers.

What do we do at Ditto? 

We explain health insurance and term(life) insurance in a language you can understand. We curate and offer personalized recommendations to our users.

Who's backing us? 

We are funded by Zerodha- India's largest stockbroker.

Roles and Responsibilities

  • Call monitoring and provide actionable insight to improve current processes
  • Assist in developing, creating, and implementing quality processes
  • Gather information to help improve advisor performance
  • Provide feedback on the quality of advisors recommendations
  • Develop customer support quality standards

Experience and Skills

  • Prior quality assurance experience (Minimum 2 years exp)
  • Strong communication skills
  • Excellent customer service skills
  • Prior experience in the Insurance Domain will be an added advantage
  • Strong sense of ownership and leadership quality
  • Excellent listening and analytical skills
  • Ability to communicate and collaborate effectively

Perks

  • Remote work
  • Comprehensive health insurance coverage for you and your family
  • CTC - 5-6LPA

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