Customer Service Quality Executive (Remote)

Where Your Passion Meets Purpose: Empowering Millions through Insurance!

At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha

• We help people buy insurance. 
• We explain health and life insurance in a language users understand 
• We curate and offer personalized recommendations

Roles and Responsibilities:

• Call monitoring and provide actionable insight to improve current processes
• Assist in developing, creating, and implementing quality processes
• Gather information to help improve advisor performance
• Provide feedback on the quality of advisor's recommendation
• Develop customer support quality standards

Experience and Skills:

• Experience of 0 - 3 years
• Strong communication skills
• Excellent customer service skills
• Strong sense of ownership and leadership quality
• Excellent listening and analytical skills
• Ability to communicate and collaborate effectively
  
  

Please find the Application Process here:

Should we like your application, we will send you a link via email to record a Short Video Resume.

Please take the time to check your inbox and record the same as this process is mandatory.

Perks:

• Remote work
• Comprehensive health insurance coverage for you and your family
• CTC - 4,54,600 PA