Customer Service Quality Executive

Bengaluru, Karnataka
Work Type: Full Time

What's Ditto?

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions.


Ditto has been featured in LinkedIn's Top Indian Startups of 2022.


Finshots is one of the leading financial newsletters with over 500K subscribers.


What do we do at Ditto?

We help people buy insurance. 

We explain health and life insurance in a language users understand 

We curate and offer personalized recommendations

Who's backing us?

We are funded by Zerodha- India's largest stockbroker


Roles and Responsibilities

  • Call monitoring and provide actionable insight to improve current processes
  • Assist in developing, creating, and implementing quality processes
  • Gather information to help improve advisor performance
  • Provide feedback on the quality of advisor's recommendations
  • Develop customer support quality standards

Experience and Skills

  • Experience of 0 - 3 years
  • Strong communication skills
  • Excellent customer service skills
  • Prior experience in the Insurance Domain will be an added advantage
  • Strong sense of ownership and leadership quality
  • Excellent listening and analytical skills
  • Ability to communicate and collaborate effectively
Please find the Application Process here:

Should we like your application, we will send you a link via email to record a Short Video Resume. 
Please take the time to check your inbox and record the same as this process is mandatory.


  • Remote work
  • Comprehensive health insurance coverage for you and your family
  • CTC - 4,51,600 LPA

Submit Your Application

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We will be e-mailing you a link to proceed with the video screening shortly.
Please note it is mandatory to submit that in order to take your candidature forward.