Where Your Passion Meets Purpose: Empowering Millions through Insurance!
What's Ditto?
At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.
We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised advice on health and term insurance. And we have a whopping 4.9 rating with almost 5000+ reviews on Google.
Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500K+ and we are backed by India’s largest stock-broker Zerodha.
Oh, did we mention– We won LinkedIn’s Top Startup award for two consecutive years - 2022 & 2023.
What is the product team supposed to do?
Product Updates Management: Lead the understanding, assessment, and communication of product updates to ensure seamless integration across the organisation.
Cross-functional Coordination: Collaborate with external partners and internal teams to clarify updates and ensure consistent implementation.
Training & Support: Provide training and support to teams on product updates, including handling any potential challenges and offering practical solutions.
Content Management: Oversee the maintenance of digital content on websites and platforms, ensuring that all product information is up-to-date and accurate.
Data & Metrics Management: Regularly update key operational metrics and product-related data to reflect the latest performance insights on the insurers.
Communication & Documentation: Work with marketing and communication teams to ensure all public-facing materials are aligned with product knowledge.
Consistent Messaging: Ensure consistency in recommendations and messaging across various teams and customer touchpoints.
Problem Solving: Address any product-related queries or issues, providing clear guidance and solutions across teams.
Roles and Responsibilities
Team Leadership & Development:
Lead, mentor, and develop the product knowledge team, setting clear goals and fostering continuous improvement in performance and processes.
Strategic Oversight & Cross-functional Coordination:
Develop strategies for managing product updates and knowledge dissemination, ensuring smooth implementation across teams (marketing, sales, operations) and consistent communication.
Product Knowledge Governance & Training:
Oversee the maintenance of the product knowledge repository, ensuring all information is accurate and up-to-date. Design and implement training programs to prepare internal teams for product changes and updates.
Operational Efficiency & Stakeholder Communication:
Ensure timely updates to internal tools, websites, and customer-facing platforms while acting as the primary point of contact for both internal teams and external partners. Provide clear communication to senior leadership on key activities and updates.
Risk Management & Continuous Improvement:
Anticipate risks related to product updates, manage escalations, and drive quick issue resolution. Identify and implement improvements to enhance team efficiency and stay aligned with industry best practices.
What are we looking for?
Attention to detail.
Critical analysis based on the subject knowledge acquired.
Ability to work on multiple projects at the same time.
Ability to prioritise based on the importance of the work/project.
Ability to streamline the process, and ensure the team can stick to it.
Strong communication skills and explanation skills.
Perks
Comprehensive Health Insurance
Compensation as per industry standards
Our Interview Process:
We would like to help you minimise your time and effort. There are 4 rounds & we will be working towards completing all the rounds within a maximum of 2 weeks time.
The schedule is as follows:
1. Introductory call with HR
2.Task or Assignment
3. Presentation and First Managerial round
4. Founders round
This is an in-office role. Our address is : 175/176 Bilekahalli, BG Road, JP Nagar, Bengaluru, Karnataka 560076