Where Your Passion Meets Purpose: Empowering Millions through Insurance!
What's Ditto?
At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.
We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 700,000 users with personalised advice on health and term insurance. And we have a whopping 4.9 rating with 14000+ reviews on Google.
Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500K+ and we are backed by India’s largest stock-broker Zerodha.
Oh, did we mention– We won LinkedIn’s Top Startup award for two consecutive years - 2022 & 2023.
About the Role
We're looking for a detail-oriented and process-driven HR professional with hands-on Darwinbox experience to join our Talent Management team.
As part of the Talent Management – Governance function, you will primarily own the day-to-day administration, maintenance, and optimization of Darwinbox, ensuring HR processes run seamlessly across the employee lifecycle. You will work closely with internal HR teams and the Darwinbox support team to configure workflows, resolve system issues, implement process improvements, and drive better system adoption.
In addition to HRMS ownership, you'll contribute to SOP creation, policy documentation, process governance, and periodic HR audits to help build scalable and compliant HR operations.
If you're someone who enjoys solving problems, improving systems, and building efficient HR processes, we'd love to hear from you.
Key Responsibilities
Own the day-to-day administration and maintenance of Darwinbox for HR processes.
Configure and manage workflows, approval matrices, forms, notifications, and process automations.
Ensure system configurations are aligned with business requirements and HR policies.
Perform User Acceptance Testing (UAT) for new workflows, enhancements, and system releases before deployment.
Monitor system performance, identify process gaps, and recommend automation or system improvements.
Ensure data accuracy, system integrity, and a seamless user experience across HR processes.
Act as the primary point of contact with the Darwinbox support team for issue resolution, enhancements, and change requests.
Track issues from identification to closure while ensuring timely follow-ups.
Perform root cause analysis for recurring issues and recommend preventive solutions.
Coordinate implementation of approved system enhancements.
Create, update, and maintain SOPs, process documents, user guides, and knowledge repositories.
Support the drafting and revision of HR policies aligned with system workflows.
Ensure all documentation is version-controlled, audit-ready, and easily accessible.
Drive process standardization and governance across Talent Management.
Support periodic HR process audits by maintaining accurate system records and documentation.
Assist in identifying process gaps and implementing corrective actions.
Ensure adherence to defined HR processes, governance standards, and documentation requirements.
Collaborate with People Partners, Culture & Experience, Payroll, and other HR teams to understand process requirements and implement effective system solutions.
Provide timely support on Darwinbox-related queries.
Drive adoption of new workflows and system enhancements through effective communication and user enablement.
What are we looking for?
1–3 years of experience in HR Operations, HRMS, HR Technology, HR Governance, or a similar role.
Hands-on experience working with Darwinbox, including workflow configuration, system administration, or HRMS process management.
Strong understanding of HR processes across the employee lifecycle.
Excellent analytical, troubleshooting, and problem-solving skills.
High attention to detail with strong documentation skills.
Experience in User Acceptance Testing (UAT) for HRMS implementations or enhancements.
Exposure to SOP creation, policy documentation, or HR process audits.
Experience coordinating with HR technology vendors or implementation partners.
Understanding of HR process automation and workflow optimization.
Strong proficiency in Darwinbox, including workflow configuration, system administration, troubleshooting, and process optimization.
Strong process orientation with a focus on governance, accuracy, and continuous improvement.
High Ownership, accountability and attention to detail.
Excellent analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
Effective stakeholder management and communication skills.
Ability to manage multiple priorities and deliver within defined timelines.
Why Join us?
At Ditto, you'll get the opportunity to work on building and scaling HR systems that directly impact employee experience and operational excellence. You'll work closely with cross-functional HR teams, contribute to meaningful process improvements, and play a key role in strengthening the organization's HR technology ecosystem.
This is an in-office role. Our address is: Fortuna-1, No. 680, 15th Cross, J P Nagar 2nd Phase, J P Nagar, Bangalore South, Bangalore- 560076, Karnataka, India.
Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process. We’ve seen fraudulent hiring messages impersonating Ditto. Please read this notice for details and how to verify/report.